I do not have a long experience with ServerFreak but had quite a few encounter with them and their service is simply great. Only a month ago I have move some of my important websites to their semi-dedicated hosting. But I did enquire about their service various time through msn regarding different aspect of their server.
The main reason why I did move to their service is due to their great review, and these review are coming from blogs which are well known. Second reason is because of their packages that suites my requirements. Thirdly, they are base in Malaysia but my server is located in United States, I could call them in their 24/7 line, MSN or submit a ticket when I encounter any problem at all.
So here are my experience, last week, I wanted to clean up my database on my old hosting at Exabytes, but accidentally clean up my existing hosting db [yes, pretty dumb of me]. I lost 10 DBs, not one, called them and everything is back in normal within 1 hours. Moreover, this was on Friday, close to midnight.
I do have other great experience is that their uptime is definitely better than Exabytes, but is a little slow due to location of the server. It was down once for around 5 minutes during the early morning for a month plus with them. Other services like setting up my account, facilitating my migration of my scripts and tickets response if doing great so far.
If you are looking for a Malaysia Webhosting service, ServerFreak should definitely be considered. Hope that this ServerFreak review is helpful as I was worried like hell after confirming the deletion of my database.