I got this phone 2 weeks already, it is a great phone as I have upgraded from a pretty lousy phone that I have used for almost 2 years. With the high expectation of getting a phone which could keep up with my online updates, I quickly install some great applications, but come to know that most of the resource hungry application or resource hungry websites actually make my new Nokia E72 restart. This happens without fail, so there is no chance at all for me to log into Nimbuzz, or even Meebo url will cause it to restart. Not to mention website like Facebook (non mobile) will do the same. I can’t tell you how many times my phone restarted….
Overall, I think that the qwerty keyboard and touch scrolling feature is simply great. Makes it look and feel like a blackberry. For a RM1,550, you are getting WiFi, qwerty keyboard, 3G with HSDPA connection speed, GPS (Garmin if you have the map), 5.2mp camera + second camera for 3G, and the mail application is such a great deal.
But the constant restarting of the phone is getting into my nerf, while I tried my friend E71 and they had no such problem. They are discussion about this E72 restarting issue at Nokia forum too.
Looking forward for firmware upgrade, which I heard European version is out, hopefully they fix this problem, or I am getting myself to the Nokia Service Center to bug them for a fix.
That’s not a good sign at all. You should have read a lot of reviews before getting the phone!
-Kai Lo
Twitter @lomak1985
erm…actually the initial review is great..since this is a replacement for the great E71, I wasn’t expecting it to have more bug..
also I am buying it in a hurry as I had a rm1k coupon that is expiring…hehe….
but now I would not recommend this to anyone…even E71 would be a better buy
i’ve googled and found the solution for the E72 restarting problem.
The culprit is the “Font Magnifier”. Apparently i don’t like the large fonts and reduce it.. dunno why but it somehow caused the phone to restart whenever i tried to surf “Facebook”.
this is how you should do –> go to menu–> office –> font magnifier.
then, restore the default settings. Give it a try.. good luck!
i already tried it.
didn’t help
sorry to hear that.. it works on my phone.. is there another symptom on your phone? maybe you can try to google to find the solutions..
i have this problem too with the e72
do you guys think that hard reset will help?
and what are the consequence of hard reset?
based on my previous experience, the hard reset won’t help. Problem solved only when i restored the default setting for the font.
I do believe the phone need to be turned off once in a while as part of resetting the configurations. Since i do travel by air a lot, i will usually turn it off at least twice a week before boarding the plane… so no hard reset required so far for my E72.
hey nina…. thx for posting such a useful solution for this problem.. i been losing my head thinking bout this problem. thx… cheers!
thanks very much. I’ve being having this problem for almost 1 month. If i check this forum earlier, i should havhave repair it long time ago.. Thanks a lot..
You are right Adi, the review was good. I too was in a limbo couple of months back deciding upgrading my E71 to either E72 & N97 (ended up w N97 btw), I was cursing d tech gods for “influencing” me to get N97. I lost a lot of sleep time regretting for not choosing E72.
But now looks like you have d same initial as my N97. Hopefully d firmware upgrade can make your E72 experience better. It did for my N97.
As a previously satisfied Nokia user for 12 years, end of last year I purchased two E52′s. Constant problems, reboots regardless of firmware levels, and finally two phones, wasting my time with Nokia Care (who were useless), having wasted 200 hours trying to have the issues resolved through the retailer and consumer affairs and 5 months to get a full refund, I’m really wary about continuing with Nokia.
Did you know there is no way to actually raise a complaint with Nokia directly ? You can only go through the retailer or Nokia care (or hopeful that you’ll get a Nokia employee trawling the forums).
I have read many complaints/faults around the E72 (which was my next logical choice for a handset – I actually like the look and feel of the E52/E72 and S60 V3 FP2 – pity they don’t work reliably.
The E72 has similar problems to the E52 – reboots, hangs, dead phones, etc.
I really am loathed to buy another Nokia until their hardware, software and QA guys get their sh!t together.
Really disappointed Nokia have been pushing half baked products. It’s no wonder no carrier in Australia is supplying the handset range available to the rest of the world – probably because they have high rates of returns!
May you should go for iPhone or Blackberry..
hmmm i do not know the reason behind all those restarting problem. I bought my E72 a few months back and as of this moment i do not have any big problem with it like restarting. The problem i do sometimes face is that my E72 got hang or jamm or something in those lines. But it rarely happen. Maybe i am not really a heavy user or maybe i am just lucky at the moment. haha
hai guys…i’m from sarawak.i just bought a nokia e72 recently
and i’having the same problem too! All web connection looks fine but when
I connect to facebook,it keep restart…what should i do?
[...] not a common topic I would write on this blog, but since my vent out my disappointment on the new Nokia E72 keeps restarting. I receive some traffic and comment regarding this issue. At first, my problem temporarily stop [...]
so many problems w/ e72…i should have bought a blackberry instead…my e72 came back from the nokia care. Apparently they made alot of repairs w/ it… A lot, i mean a lot. My friend who is a phone technician for more the 10years was shocked to what nokia made w/ my phone. Now its not yet fixed. Wifi is good, sound is good, optical navi and camera is dead. When you activate the camera it would just hang, optical navi doesn’t seem to start. Sometimes the headset appears even though there is not headset attached. When you restart the phone it will continuosly restart unless you take of the battery… So much hassle w/ this phone. A technician said the hardware is having problems and should be replaced. Whew… I did not have any problems when i was using e63. Upgrading to this phone is such a bad decision. I should have read first blogs etc. befoe buying e72..
Thank you……
Very handy in a row and i give rise to found it on behalf of a sustained era,credit so much….